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FAQ

If you are not satisfied with an item for any reason, please advise us at customercare@robertbarakett.com and we will promptly reply. (See return policy)
See shipping options and required delivery times at checkout. They are seen upon entering the shipping address of the order.
Promo codes may be entered when finalizing your order. They are seen under the list of items in the first stage of checkout.
Once a customer has selected an item of interest, they may select the dropdown menu “SIZE & FIT”. Here a customer may use his body measurements to find a suitable size.
In order to an exchange an item, customers must first initiate a return (see 'How can I return an item?'). A customer may then place a new order for the item they desire. Contact customercare@robertbarakett.com for any questions.
No. Unfortunately, at this time we ship only to addresses in the United States of America
Our customers may use any of the following major credit cards to issue payment: Visa, Mastercard, American Express, Discover.
No. A customer may opt to checkout as a guest by simply forgoing the ‘login’ option at checkout.
If we are out of an item for any reason, a customer may choose the “NOTIFY ME LATER” option. This will allow a customer to enter their email and select their item of interest. They will receive a notification email when the item is back in stock.
No. Currently we do not distribute or accept gift cards to our e-commerce site.
In order to cancel an order before it has shipped, send an email to customercare@robertbarakett.com. An order which has already shipped will require the customer to go through out return process (see return policy)
Once an order has been completed and payment has been made, a screen confirming your order will appear. You can be assured that your payment was processed fully and correctly.

If you are not satisfied with your purchase for any reason, please advise us by email (see below) and we will respond promptly.

Returns must be postmarked within 14 days of receipt of goods. Merchandise must be returned unused with all hangtags attached. We reserve the right to deny refund for items that do not meet our return policy requirements. Only items sold at full price may be returned. Return shipping charges are incurred by the customer except in the case of a defective garment.

All refunds that conform to our return policy will be issued in the original form of payment. Shipping charges are non-refundable.

The process for returning items is as follows:

1. Log into your account and go to your account page. Click on the “Help” button next to your order. Your order number can be found in your original order confirmation email.

2. This will bring you to the list of all items in that order. Select the item(s) you wish to return. This will generate a pre-addressed FedEx return label. Ensuring your package is properly sealed, drop it off at any FedEx location.

3. Once received, we'll verify the goods and then issue your refund. This usually takes 3-5 business days.

If you placed the order as a guest, simply create an account to retrieve previous orders that you placed. Be sure to use the same email address that was used for the original order.

If you have any questions or concerns, please contact customercare@robertbarakett.com

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